INTERACTIVE Coding Equipment (ICE) has announced the business is enhancing its customer service offering with new facilities at its Nottingham base.
New features include an extended demonstration room, new training room and a print sample laboratory, which will allow customers to see and test coding equipment to work out what’s best for them.
The demonstration room can now accommodate more equipment including the Zodiac Hawk next generation thermal transfer overprinter (TTO), which was launched this year. The product monitors and reports on the quality of each code it produces.
ICE added that the training room has been extended and refurbished to allow customers to learn about the particular features and operating characteristics of individual models. While the print sample laboratory can produce samples on different substrates in order to test for code clarity and consistency and ensure that the most appropriate ink or ribbon is selected for each application.
Earlier this year ICE opened a new warehouse which has enabled the firm to increase production. The
ICE director Chris Simpson said, “We take our commitment to high quality customer service very seriously. It is imperative that as the business continues to grow, we invest in the facilities to maintain our fast response to enquiries and orders.
“We now have a very extensive product range and the new demonstration, training room and print sample lab are all part of ensuring that customers can find the best machine for their specific requirements.”