Linpac gets customer service mark


Linpac Packaging has received the prestigious ServiceMark accreditation from the Institute of Customer Service.

The food packaging company, based in Featherstone, West Yorkshire, has been recognised for its excellent standards of service to its customers through its LINcare programme. LINcare comprises of a set of business standards which tell customers about the quality of service they can expect and makes it easy for customers to inform the company if it falls short of expectations. ServiceMark is the national customer service standard from the Institute of Customer Service and is achieved through a combination of three components; self assessment, customer feedback measurement and independent on-site assessments.