Film packaging specialist National Flexible has released the results of its annual customer survey, achieving a 100% recommendation as a supplier of flexible packaging. The survey asked customers to rate their experience of National Flexible’s performance as a supplier on various key criteria, including quality of film, reliability of deliveries, stock service, helpfulness of sales team and value for money. The survey results are independently audited as part of the company’s commercial feedback for its ISO 9001:2008 Quality Assurance process. “We are delighted that we are held in such high esteem,” commented MD George Slack. “As a business we continually strive to improve ourselves and our performance – we act on the feedback that we get from our customers and use this to make ourselves a better business,” he added. National Flexible addresses the food, confectionery, bakery, snack, contract packing and pharmaceutical industries. The company has tried to establish itself at the forefront of quality, procedures and best practice.
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