ISHIDA Europe has announced the introduction of a ‘holistic’ complete product offering across its X-ray portfolio that the manufacturer said delivers a guaranteed Total Cost of Ownership (TCO) of less than 3% per annum over a five-year period.
The adoption of X-ray technology has increased over the last decade due to the ability to detect a wide range of foreign body contaminants and additional functionality, including checking for missing items, damaged products or the correct fill level.
“An investment in X-ray technology by a food producer is a clear sign that they have a focus on ensuring the quality of their products to their end customers,” explained Sibtain Naqvi, Ishida Europe’s X-ray product manager. “However, a concern that food companies have raised with us around X-ray technology is the additional training and the costs surrounding the replacement of some of the components.”
Ishida said that while the majority of spare parts required for X-ray equipment are ‘relatively low cost’, the systems’ X-ray generators and line sensors can be quite costly items to replace. Ishida has therefore introduced low-cost service packages for new X-ray machines that incorporate complete coverage for the units for five years.
“Although these components in our X-ray inspection systems already come with standard warranties which are on average around two years, and their rugged and reliable construction means they can typically last well beyond this warranty period, we have listened to our customers and devised a package that is unlike anything else currently available on the market and which will deliver additional benefits to users,” Sibtain Naqvi added.
The service package is paid for up front with the machine and is based on a fixed fee. Within each package, there are a range of additional features including two service visits per annum, calibration and validation, technical support, and all service and spare parts costs.
“Our range of packages means we can tailor a solution to individual requirements,” Sibtain Naqvi said. “What they all offer is cost-effectiveness and complete peace of mind for customers in ensuring they can maintain the highest quality standards for their products.”
