KM Packaging has appointed Martin Penney as a customer operations specialist.
Martin has over 15 years of experience in retail and order management, having led teams and managed logistics in previous roles. His background includes a decade as a store manager, responsible for hitting key performance indicators and managing costs, and most recently, as an order management officer in the financial technology payments sector.
In his new role at KM Packaging, Martin will manage the customer journey from the time an order is placed until it reaches its destination. He will oversee international shipping logistics, manage stock levels, and ensure customers’ needs are anticipated and met efficiently.
Martin said, “I am a member of the team that gets the product to the customer and aims to exceed  their expectations. I look forward to growing professionally and embracing the challenges of this role.”
KM Packaging described Martin’s key strengths as including good problem-solving ability, a background in logistics, and an ability to multitask. He is passionate about incorporating AI and automation into the company’s systems and processes, which he believes will enhance efficiency and allow colleagues to focus even more on customer-centric tasks.
