REBECCA Price has been appointed head of commercial services at pallet pooling specialist IPP.
She will be tasked with enhancing the digitalisation of the company’s personalised service while supporting growth plans.
Rebecca has worked in customer service and experience for 20 years and built teams in a range of industries, including the utilities, social housing and construction sectors.
IPP’s commercial team, based in Coventry, is responsible for the day-to-day running of customer accounts and works in collaboration with other departments. The company’s reusable wooden pallets are used by a range of FMCG brands across the UK and Europe.
Rebecca said, “My experience lies in using data to drive transformational change and identifying opportunities to improve the service a customer receives. As head of commercial services, my role at IPP is key to ensuring the customer experience is excellent throughout while driving down pallet loss for the benefit of all our customers.
“We understand our customers have high sustainability targets and it’s our job to go the extra mile to help them achieve their targets through increased digitalisation. I’m looking forward to getting out and seeing our customers in person, understanding their individual needs and processes and looking at how we can use data to make further improvements to their IPP service.”
Rebecca’s appointment follows the recent additions of Paul Timbrell as head of commercial accounts and Sarah Mercer as business programme director.
Shelley Pierre, commercial director at IPP, added, “We are investing heavily in the expansion of our heads of functions to support our UKI growth strategy. Collectively, the team is highly skilled and has extensive experience in delivering growth; the appointment of a new head of commercial services will enable IPP to drive the digitalisation of our services forward.
“Rebecca’s experience will also enhance our customer experience and prepare our commercial services team for the next stage of growth, while using data to identify new ways to improve processes and add value to the service we provide.”
