MARKEM-Imaje has announced the launch of its MiVista connected printer services, which is designed to ‘streamline and improve’ daily coding operations across the printer fleet.
Using an IoT platform, which the firm said has been developed with expertise gathered across 17,000-plus software installations and honed by analysing data from over 4,000 printers in the field, the services provide manufacturers with insight and support.
Markem-Imaje said that having real-time visibility and printer alerts will provide customers with increased self-sufficiency and automated risk monitoring, while remote diagnostic capabilities will allow technicians to streamline root cause determination and quickly identify the best way to get production up and running.
“The benefits of MiVista will further enhance our customers’ service experience,” said Mark Hathaway, product marketing manager, connected devices & solutions services at Markem-Imaje. “This connected printer services offering is available in various levels of functionality to suit the operational style of each customer individually.”
Markem-Imaje added that when used to its full potential, the new service suit will make the break/fix scenario an ‘exception rather than the rule’.
“No stone has been left unturned,” Mark Hathaway said. “The MiVista platform has been rigorously designed and features advanced security protocols using a Microsoft Azure IoT Edge certified device.
“It leverages drivers that have been field tested and constantly improved for decades. Add to this our deep knowledge of MI printers — their characteristics and how they operate on a day-to-day basis — and the result is this: a fit-for-purpose, world-class, IoT service offer to meet our customers’ unique support needs.”
MiVista services are currently available for the 94XX and 9750 continuous inkjet series and are being rolled out geographically to customers in phases.
