Packaging Scotland

Business

KRONES invests to get closer to customers

KRONES UK has announced the introduction of a new service structure to get closer to their customers.

The structure splits the UK and Ireland into five separate regions and regional service managers have been appointed to visit customers and support any servicing needs.

David Lovejoy, service manager for the UK and Ireland explained, “At KRONES, our customers are at the heart of everything we do, and we are committed to delivering the highest levels of customer service, through building strong and lasting relationships. Our aim is to support our customers to enable the highest possible efficiencies from their production lines.”

KRONES said the the regional service manager’s role is to engage with customers and engineering teams and act as a “focal point”.

David added, “In addition, KRONES are continuing to invest in its field-based service engineers. We currently have approaching 60 service engineers, who are part of the KRONES global service network, supporting our growing market and wide-ranging technologies. And it’s not just about the numbers, we also need to ensure that our engineers can support the technologies installed within our customer base.

“New technologies including aseptic filling and process technology is definitely an area of investment for many of our customers, and we are constantly investing in training to ensure that we are fully equipped to support them.

“For emergency situations, we have further invested in our technical support and training team based at our offices in Westhoughton, who are available to assist with technical support by phone, and dial up connection directly to the machine, to resolve customer issues as well as dispatching engineers.”

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