Packaging Scotland

Machinery

Krones hails success of online service

KRONES UK has revealed its online shop, where customers can obtain instant quotations for spare parts, is generating over 600 clicks per month. Krones launched the service a year ago to customers in the UK and Ireland, allowing them to get quotes for parts based on the operations manual of their specific machine.

The Krones.Shop also informs customers about available upgrades, demonstrating that new technology can enhance older machines.

Nigel Leah, life cycle service business manager at Krones UK said, “The reaction to the new Krones.Shop has been really impressive from our customers, we initially said that we would have the machine specific mechanical manuals online for every Krones machine dating back to 2005 on the system. We are now in the process of expanding this for older machines that we know are in constant use here in the UK.

“This is a completely free of charge service for any customer with Krones machinery, if they are registered on the system it allows them to access their machine manuals on-line. This then enables them to view both their mechanical and electrical drawings and see individual parts prices which they can order instantly and if available they can be dispatched immediately.

“For routine maintenance and planned overhauls, parts can be ordered via the Krones.shop and fitted by a Krones technician and, again, to ensure a comprehensive visit, a service request can be made in the same portal. There is no limit to the number of users that each customer site can register. This is advantageous for clients running slightly older machines where perhaps only one set of manuals were ordered at the time of installation and have become dog-eared over time. Now customers have a pristine manual available online that can be viewed on a desktop PC or mobile tablet device.”

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