The recent congress of FINAT, the international trade association for self-adhesive labelling, convened in Monte Carlo in June to address the topic “The Battle for Shelf Appeal: Winning Strategies for the Label Industry”.
ONE matter emerging from the event was that the label industry can no longer be considered a separate and definable niche in the broader field of packaging print.
It has a new and extended profile as a provider of product decoration, brand identity, product data, smart phone interaction, track-and-trace and authentication data — and, indeed of packaging itself.
The keynote speaker was Rik Olthof (NL), brand strategist at international branding and packaging design consultancy Cartils. He offered his thoughts on the essence of branding, and how important the look and feel of a product are to its shelf appeal. The key to success is to ensure product impact and visibility in a variety of different environments, from supermarkets – where today, the consumer spends an average of just 20 minutes, so makes brisk decisions – to clubs and bars. Mr Olthof identified a number of iconic names, like Nike, Lamborghini, and Smirnoff, whose branding pathways are demonstrably successful.
He outlined five key pillars for successful brand identity: Shape, which conveys the character of the product; colour, which engages our emotions; the use of a unique visual language that confirms authenticity; endorsements underlining product quality and authority; and, through the packaging’s finish, defining the product as an aspirational international premium brand.
French label trends
Next on the agenda was an overview of trends in the French label markets, delivered by Dominique Durant-des-Aulnois (FR), currently vice president of the French label association, UNFEA, and general manager of label makers Paragon Identification. He was assisted by label trade journalist, publisher and consultant John Penhallow (FR).
France’s self-adhesive label industry encompasses around 400 production sites and 7000 employees. They are mostly SMEs and, geographically, it is quite fragmented. Most UNFEA label converters reported a dramatic sales increase, powered by the need to ‘be different’, export to other regions, and innovate. The ever-increasing EU ‘red tape’ relating to label content could, in fact, represent ‘a green light for label converters’.
This presentation set the scene for Jules Lejeune (NL), managing director of FINAT, to present his annual 360º tour of the label industry, including his review of the underlying trends and forces for the industry as a whole and for FINAT members.
Digital media’s relevance
The topic of ‘innovation for labelling and packaging profit’ was addressed by Mike Ferrari, founder and president of Ferrari Innovation Solutions, and for 32 years a key figure in Procter & Gamble management. He illustrated his talk with examples of how the shopper’s journey is changing, and how solutions for engaging the shopper are also evolving. “If people are in the virtual world,” said Mr Ferrari, “how can we make them buy products in the REAL world?” P&G’s “first moment of truth” – its term for the first eye contact a consumer has with a packaged product on a retail shelf – is a different matter in a world where 70% of purchasing decisions are no longer made in store, and where the world’s six billion cellphones interact with smart features on packaging. Today, a product’s first sales message might be anything from a friend’s Facebook message to a printable coupon. It is a sign of the times that, in last year’s earnings call, Procter & Gamble’s Chairman-CEO estimated that the company now spends up to 35% of its marketing budget on digital media. The key to continuing brand success, however, remains in the consumer’s experience of the product in use and, if that experience is good, in repurchase.
Mass production has also spawned mass customisation – like the ‘personalised’ Coca-Cola bottles, featuring popular male and female first names, which have graced retail shelves in 32 countries across Europe and represent the longest digital packaging print run ever.
So what is there in this new world for the label converter, asked Mr Ferrari? To be shopper- or consumer-focused was top of the list. The need to consider the shopper journey beyond the retail shelf came next. Label printers should redefine their role more broadly – as solutions providers and marketing companies. These elements, said Mr Ferrari, are the successful route to “leveraging packaging for profit”.
One such route that FINAT member companies are increasingly taking is the creation of printed electronics. The UK’s Centre for Process Innovation (CPI) is a consortium of major companies committed to creating a UK supply chain to enable the widespread adoption of low-cost, NFC devices using printable electronics, and it is currently running a project focused on enabling smart phones to connect with labels and other packaging, and other documents.
Alan McClelland, head of business development at CPI, showed that, while printed electronics are a feature of many more applications than just labels, packaging can successfully employ printed electronics to deliver ‘smart’ interactive brand features; ‘bling’ on the pack; and track-and-trace, stock reordering, tamper-proofing and anti-counterfeiting. Sadly, the extended nature of the smart packaging supply chain has created a real problem in fast-tracking the commercial development of this extremely versatile technology because, he said, brand owners, retailers, pharmaceutical manufacturers, and other major suppliers will not invest “until the technology is there”.
“Broadening the horizons — into the realms of the sky and beyond” is a topic on which Bertrand Piccard (CH) is unquestionably well-qualified to speak, as the achiever of the first-ever non-stop, round-the-world hot air balloon flight in 1999.
M. Piccard’s motivational presentation encouraged delegates to embrace his definition of freedom as the ability to explore the alternatives, the other possibilities, with courage and pioneering spirit – even in the business world, where exploration of the unknown can unleash successful innovation.
It is a real challenge to take a new, unmapped direction, but it is important to realise, he said, that, in fact, “we need fear. Never be afraid of it: it’s just a signal that we are moving out of our comfort zone – a moment of waking up, of awareness.”